Health System Transformation

• Matimba played a central role in drafting Mozambique's National Strategy for the Humanization of Healthcare and its first-ever strategy to combat illegal charges in clinics and hospitals.
• As the Ministry of Health's lead civil society partner, we co-developed national guidelines to establish patient support offices in every health facility.
• We also worked with the national HIV program to expand its quality improvement strategy beyond clinical indicators to include patients' experiences of care.

• In 2016, Namati and Mozambique's Ministry of Health co-published the country's first right to health manual — a joint blueprint for compassionate, patient-centered care and community participation.
• Together with the Ministry of Health, we co-developed a manual and training package for health providers on human rights, stigma, and discrimination, and co-facilitated national and provincial trainings-of-trainers to take it nationwide.
• Matimba and the MoH co-drafted an operations manual and training package for patient support offices, with trainings across the country.
• With the MoH we developed a training manual for HIV counselors on humanized communication, informed consent, and patient dignity in both facility and community settings.

• Working with provincial health leadership in 4 of Mozambique's 11 provinces, Matimba helped establish standards for humanized childbirth now protecting women across 492 public health facilities — covering privacy, informed consent, and support during delivery. We're now advocating for national policy to extend these protections to every woman in Mozambique.
• In Inhambane province, we partnered with health leadership to launch a humanization initiative across all 144 facilities — ensuring patient privacy, upgrading bathrooms, and eliminating illegal fees, turning community concerns into concrete improvements.

Matimba champions policies that give patients and communities a meaningful role in healthcare governance — including greater recognition and support for village health committees. We developed a practical dialogue tool that helps communities and health facilities identify barriers and co-create solutions. The Ministry of Health has since adopted this approach nationwide, embedding community participation as a core component of the health system.